Ground shipping is free for orders over $100 within the contiguous United States.
Currently, we only ship within the United States. For international requests, please contact us to see if an order can be processed to your requested country.
Our standard shipping carrier is USPS. We kindly ask that you anticipate 3 to 8 business days for shipping.
Gypsy House Hair Co. offers products of integrity. If you are not completely satisfied with your products, we would be happy to accept them within 30 days from the time of receipt for a refund or exchange.
All items purchased from gypsyhousehair.com must be returned to gypsyhousehair.com. Product purchased from our retail or salon partners should be returned to the retailer or salon of purchase.
Items must be unopened or lightly used and returned or exchanged within 30 days from the date of product receipt. Refunds are credited to the original payment card only.
We do not cover shipping costs for returned items.
Exchanges offered only for products of equal or lesser value. Please note legibly on the sales receipt which product is to be issued once the return parcel is received.
Send an email over to email@example.com to be provided a return shipping address.
Your return will be processed soon after its arrival. Generally, processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.
Once your order arrives, please examine all items for any damage that may have occurred during shipping. We are happy to replace any damaged or defective items within 14 business days of receipt.
If a product has been broken or damaged in transit:
Please do not throw away or destroy any part of the packaging, box or products.
Please attach a picture of the box and/or batch code of any damaged/defective items.
Send email to firstname.lastname@example.org with photos of damaged/defective items for further assistance as soon as possible.